Managers control service workers in each of the following ways, except for one. What is the EXCEPTION?
a. providing training.
b. electronic monitoring.
c. rewarding customers who find mistakes in worker procedures.
d. encouraging the general public to call misbehavior to the attention of management.
e. making an example of a customer who fails to observer the "customer's role.".
e
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Low prestige and power characterize women's domestic labor in capitalistic societies
a. true b. false
More than twenty-five states have made it more difficult for families to qualify for childcare subsidies by lowering their income eligibility caps
Indicate whether the statement is true or false
Sociologists use the word social status to mean a
a. role. b. rank. c. prestigious position. d. position in a social structure.
The text speaks of "opposing trends" in today's world of formal organizations because ________
a. some organizations are getting bigger, but most are getting smaller. b. men dominate formal organizations, but women are gaining quickly. c. some organizations have evolved toward flatter, more flexible forms, but others remain rigid organizations patterned by McDonald's. d. almost all people are better off than ever, but they are sacrificing privacy.