A customer has a unique request. The ASM/SC uses the “five basic questions” to determine whether the request helps the customer, promotes sales, protects the company from risk, assures health and safety, and makes a fair profit. The result of the technique is to:

A. Examine what reason is best to reject the request
B. Determine whether the request can be approved
C. Both A and B are correct
D. Neither A nor B are correct


C. Both A and B are correct

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By front and backside of a cylinder wall, we mean sides at a ____° angle to the wrist pin.

a. 45 b. 90 c. 135 d. 180

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A hybrid vehicle warranty on the energy system components helps to be sure that only _________work on the vehicle

A) Lube technicians B) Electrical technicians C) Aftermarket technicians D) Factory-trained technicians

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A type C DTC will light the MIL

Indicate whether the statement is true or false

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Compared to air heating systems, hydronic heating systems:

A) Are normally more expensive to install. B) Can be more easily used for air conditioning. C) Automatically add humidity as well as heat. D) Are normally less expensive to install.

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