What strategies does the person use in dealing with team conflict?
Identify a colleague whom you consider to be a clinical leader or role model. They do not have to hold a position of designated authority (e.g. Nurse Unit Manager), but they should demonstrate leadership qualities.
What will be an ideal response?
Answer:
? ¥ call all parties together and encourage them to listen to the issues to be resolved – need to establish the specific issues
? ¥ try to establish everyone's needs
? ¥ identify areas of agreement and disagreement using clarifying questioning, hearing both sides without bias or blame
? ¥ write down ideas to seek a solution and evaluate positives and negatives of each idea – narrow the list to the ideas that would resolve the conflict
? ¥ create plan for resolution and seek ideas for implementation
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