Who advocated a proactive approach to quality?
A) F.W. Taylor
B) Philip B. Crosby
C) Joseph M. Juran
D) Dr. W. Edwards Deming
Answer: B
Explanation: A) Incorrect. F.W. Taylor pioneered the concept of scientific management.
B) Correct. Phillip B. Crosby advocated a proactive approach to quality.
C) Incorrect. Joseph M. Juran promoted the idea of using quality control as a management tool.
D) Incorrect. Dr. W. Edwards Deming developed a theory on quality control.
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