Most category specialists use a predominantly ________ approach to customer service.
A. special attention
B. hands-on
C. self-service
D. online
E. personalized
Answer: C
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Which of the following questions in LaRue Hosmer's approach to ethical decision making best reflects a decision maker's real or presumed obligations to people and institutions in a firm and in its task environment?
A. Who will be hurt (and how much) as a consequence of the decision? B. What does the decision maker (or the firm) owe others? C. What do others owe the decision maker (or the firm)? D. Who will benefit (and how much) as a consequence of the decision?
Which of the following occurred in the 1946-1958 generation of computing?
A) The interpersonal computing era ended and the internetworking era began. B) The internetworking era ended. C) The mainframe era began. D) The mainframe era ended and the personal computer era began. E) The personal computer era ended and the interpersonal computing era began.
Answer the following statement(s) true (T) or false (F)
1) It is a challenge for companies to be both big and small to capitalize on the advantages of each. 2) A value chain is the sequence of activities that flow from raw materials to the delivery of a good or service, with value subtracted at each step. 3) Reengineering answers the question "If you were the board of directors, how would you like us to operate?" 4) Usually, companies with higher volumes of products tend to offer more varieties. 5) In a lean manufacturing organization, the emphasis is on cost, efficiency, and hierarchy.
Victor Rumsfeld Inc.'s dividend policy is under review by its board. Its projected capital budget is $2,000,000, its target capital structure is 60% debt and 40% equity, and its forecasted net income is $600,000. If the company follows a residual dividend policy, what total dividends, if any, will it pay out?
A. $240,000 B. $228,000 C. $216,600 D. $205,770 E. $0