Before putting a caller on hold, ____. 

A. ask someone else in the office to take the call
B. tell the caller that you have no choice
C. ask the caller to state the purpose of the call
D. tell the caller that you do not know how long the wait will be
E. give the name of the practice and say, "Hold, please."


C. ask the caller to state the purpose of the call
The caller may have an emergency. It is never acceptable to put a caller on hold before asking the purpose of the call and getting the caller's permission to be put on hold.

Health Professions

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