Greg is feeling overwhelmed at his new job with projects that are coming due in a short time. He is talking with Julia, his friend and coworker. Julia responds by relating the frustration and confusion she felt when she started the job and offers to help Greg get back on track. Julia's expression of understanding is an example of _____.

A. neutrality
B. empathy
C. manipulation
D. apathy


Answer: B

Communication & Mass Media

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In the years following Gutenberg's invention of movable metal type, society was transformed in all of the following ways EXCEPT

A) the oral tradition of story-telling was displaced by people reading stories for themselves. B) national languages emerged and gradually replaced local dialects. C) books and literacy became subject to tighter control and scrutiny by church authorities. D) authors who were previously ignored began to be recognized and paid for their work.

Communication & Mass Media

A ________ is a primary source which establishes a claim directly, without the need for opinion or

speculation. Fill in the blanks with correct word

Communication & Mass Media

"Because unemployment nationally is running at a lower level than it is here"

functions as (a) grounds. (b) warrant. (c) backing. (d) claim.

Communication & Mass Media

Quintilian's ideal of the "good man speaking well" is an outdated concept of organizational communication competency

Indicate whether this statement is true or false.

Communication & Mass Media