A major effort of most businesses, especially retail businesses, in using customer relationship management (CRM) systems is to collect _____ about customers.
A. artificial intelligence
B. business intelligence
C. personal information
D. knowledge management parameters
Answer: B
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A flour producer that identifies its mission as "the milling of fine flour in the most efficient manner possible" most likely has a ________ orientation
A) customer B) marketing C) selling D) production E) new era
Ideal standards generally yield favorable variances
Indicate whether the statement is true or false
Denzil was one of 50,000 people defrauded of $40 in an advertising scam. His best course of action to recover his money is to A) mediate the claim with the advertiser
B) bring an individual lawsuit against the advertiser in a state appellate court. C) bring an individual lawsuit in a U.S. District Court. D) become part of a class action lawsuit, which might include plaintiffs who are unaware of the lawsuit or are even unaware they were harmed.
The rate of return that equates the present value of cash inflows and outflows is the:
A. hurdle rate. B. desired rate of return. C. minimum rate of return. D. internal rate of return.