Describe the learning and growth perspective of the balanced scorecard and provide an example of a critical success factor for this perspective
The learning and growth perspective serves to link the critical success factors in the other perspectives and to ensure an environment that supports and allows the objectives of the other three perspectives to be achieved. Critical success factors for learning and growth perspective center around three areas: the efficient and effective use of employees, increasing information systems capabilities through improving the availability and timeliness of information, and measures of product innovation like increasing the number of new products, new patents, etc.
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Which of the following does not represent the impact of the use of stock options when comparing operating cash flows?
A. Stock based compensation impacts income taxes and that impact is reflected in the statement of cash flows. B. Stock based compensation is not presented in the statement of cash flows. C. Stock based compensation is a simultaneous operating and financing transaction and must appear in both sections of the statement of cash flows. D. Firms not using stock options will generally have lower compensation expense and higher net income.
A useful way of gaining insight into competitors is through industry analysis
Indicate whether the statement is true or false
Give five examples of open-end questions.
What will be an ideal response?
The management of two Panizza restaurants has an ongoing disagreement over the discount rate given to students from the local high school. This is an example of ________ conflict
A) intensive B) selective C) exclusive D) horizontal E) vertical