Emotional intelligence can benefit a group engaged in argumentation because members will know how to do all of the following EXCEPT
a) state arguments in a neutral rather than a combative tone of voice.
b) show they are willing to work things out by talking over the issue rather than escalating it.
c) calm down, tune in to their feelings, and be willing to share them with group members.
d) look for an equitable way to resolve the dispute.
e) ignore a highly argumentative group member.
ANS: e
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