Which of the following statements about organizational culture is true?
A. Who is hired and fired and why indicate the firm's real values and are a clue to the culture.
B. A firm with a strong culture will have different people holding different values.
C. It is not necessary to consider culture when considering a merger.
D. Corporate mission statements are always a true expression of a firm's culture.
E. A culture that was advantageous in a prior era continues to be so in a new environment.
Answer: A
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a. November 1 of the current year when the cash is received from Harris b. On October 31 of the next year when all services have been provided c. Throughout the year as the revenue is earned d. At December 31 of the current year, and October 31 of the next year
In a ________, the manager is responsible for generating revenues and controlling costs.
A) cost center B) profit center C) revenue center D) transfer pricing center
In the service-profit chain, customer satisfaction leads to customer loyalty, and results in ________.
A. changes in the organizational structure B. competitive retaliation based on service strategy C. revenue growth and profitability D. external service value E. competitive intelligence for future growth
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A. Construction of a custom home. B. Conducting an audit. C. Production of a Pixar movie. D. Production of running shoes. E. Production of wedding invitations.