Hugo Munsterberg believed that psychologists can contribute to industry by _____. For example, Munsterberg might suggest that a company implement a monthly bonus plan that rewards workers for achieving the goals set by their managers.
A. developing strategies to influence employees to follow their interests
B. encouraging employees to develop new products
C. devising management strategies to influence employees to follow management's interests
D. helping organizations increase diversity
E. helping companies increase efficiency and productivity
C. devising management strategies to influence employees to follow management's interests
Hugo Munsterberg suggested that psychologists could contribute to industry in three ways: (1) study jobs and determine which people are best suited to specific jobs, (2) identify the psychological conditions under which employees do their best work, and (3) devise management strategies to influence employees to follow management's interests.
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By definition, ________ feature a narrow but deep merchandise mix and high levels of service
A) department stores B) specialty retailers C) supermarkets D) convenience stores E) discount stores
Which of the following is appropriate when the research objective is generalization?
A) averages B) confidence intervals C) cross-tabulation D) correlation E) ANOVA
Which of the following statements is true? I. An expense-type factory overhead analysis spreadsheet makes it possible to distribute expenses on a departmental basis as they are incurred. II. A department-type factory overhead analysis worksheet makes it possible to distribute expenses on a departmental basis as they are incurred
a. I only b. II only c. Both I and II d. Neither I nor II
____ provide the information that the service desk needs in order to know whether they are continually improving.
A. Service desk goals B. Service level objectives C. Service level agreements D. Service desk agreements