Because customers have different needs and expectations, the key to distributive fairness in service recovery is to
A. provide a fair solution.
B. resolve the problem quickly.
C. estimate the damage.
D. listen to the customer.
E. contact a supervisor quickly.
Answer: D
You might also like to view...
________ is a set of activities and techniques firms employ to efficiently and effectively manage the flow of merchandise from the vendors to the retailer's customers.
A. Supply chain management B. Customer relationship management C. Total quality management D. Enterprise feedback management E. Employee experience management
AIO stands for ________
A) activities, interests, and opinions B) abilities, interests, and opinions C) activities, interests, and organization memberships D) abilities, income, and opinions E) activities, income, and opinions
In economic terms, resources that are not being used to satisfy consumer demand:
A. are being wasted. B. can be used for animal welfare. C. can be used to preserve the environment. D. are being conserved.
According to the textbook, what are the three pricing objectives that a business could have?
What will be an ideal response?