The Toxic Substances Control Act regulates
A. chemicals other than pesticides, foods, drugs, and cosmetics.
B. insecticides.
C. natural gas.
D. pesticides.
Answer: A
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All EXCEPT which of the following are reasons that service guarantees are powerful tools for both promoting and achieving service quality?
a. Guarantees reduce consumer complaining, increasing customer satisfaction and information from customers. b. Guarantees force firms to focus on what their customers want and expect in each element of the service. c. Guarantees set clear standards, telling customers and employees alike what the company stands for. d. Guarantees building "market muscle" by reducing the risk of the purchase decision and developing long-term loyalty. e. Guarantees force service organizations understand why they fail and encourage them to identify and overcome potential fail points.
The Employee Retirement Income Security Act (ERISA) is intended to protect and preserve employee:
a. tax redemption. b. health policy. c. pensions. d. asset management.
Which of the following statements about a calendar-year deductible is (are) true?
I. It requires the insured to pay a specified amount of each claim regardless of when the claim occurs during the year and regardless of any previous claims during the year. II. It is used only in policies which cover direct property losses. A) I only B) II only C) both I and II D) neither I nor II
Feeling impatient when others talk about something that is not of interest to you is a behavior pattern typically associated with Type ________ personality.
A. A B. X C. B D. Y