This question has two parts; be sure to answer both. First, define employee engagement and explain why it is important to managers. Second, assume you are the manager of a local McDonald's restaurant. Describe what you would do to increase the level of employee engagement among your employees.

Question

What will be an ideal response?

Answer 1

Employee engagement is defined as an individual's involvement, satisfaction, and enthusiasm for work. Engaged employees are expected to have feelings of urgency, intensity, and enthusiasm, as well as focus, which make them more committed to their employer and to put more effort into their jobs. In other words, such employees "give their all" at work.

Engaged employees tend to be positive or optimistic, proactive, and conscientious, and to possess high levels of human capital.

Employees are more likely to become engaged when an organization has the kind of culture that promotes employee development, recognition, and trust between management and employees. Job security and feelings of psychological safety (when employees feel free of fear in trying new ideas) also propel job engagement.