A customer who enters the waiting line but leaves the system prior to receiving service is said to have:
A. Balked
B. Reneged
C. Stalled
D. Disposed
Answer: B
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The founder of Habitat for Humanity found it difficult to turn management of the nonprofit over to a new chief executive officer. The founder was demonstrating ______ syndrome.
A. fear B. change C. founder D. reluctance
Cost of goods sold is also called cost of sales.
Answer the following statement true (T) or false (F)
An attempted division by zero causes the ____________________ exception.
Fill in the blank(s) with the appropriate word(s).
With _____ layers of management and a focus on team-based organization, the role of managers and supervisors is substantially _____ in an environment of high-performance work systems.
A. fewer; different B. greater; different C. fewer; similar D. greater; similar