David works in a small manufacturing firm that makes customized office furniture. He feels it is important to work directly with customers to design high-quality furniture that meets their needs. He believes that doing so would create more value for customers and provide a better relationship between the price of the product and its benefits. In the context of operations management, David most likely focuses on _____.

A. mass production
B. efficiency
C. effectiveness
D. undifferentiated marketing


Answer: C

Business

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Indicate whether the statement is true or false

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