A nurse manager and an employee meet to discuss the employee's appraisal. They disagree on the content of the employee evaluation. The disagreement turns into an argument. Which is the best managerial strategy in this situation?
1. Postpone the interview.
2. Agree on arbitration.
3. Seek input from employee peers.
4. Report the employee to the human resources manager.
1
Rationale 1: Postponing the interview allows both manager and employee to calm down and reflect on the disagreement.
Rationale 2: Suggesting arbitration is not the first step for this manager.
Rationale 3: It is inappropriate to seek input from peers as evaluation is a confidential interaction.
Rationale 4: Reporting the employee to human resources is not the first step. If problems continue, human resources should be advised.
Global Rationale:
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