A house supervisor is addressing a client in the ER (emergency room) who has been aggressive. Which of the following techniques would be applicable in addressing an aggressive client? Select all that apply
1. When addressing the client, present powerful body language.
2. Remain calm and speak in a modest tone.
3. Approach the client with an aggressive, ?I?m in charge? attitude.
4. Speak in simple terms and allow the client to speak.
5. Use insightful questions when addressing the client?s issues.
6. Control the conversation.
2, 4, 5
Explanation: 1. Verbal intervention strategies when dealing with aggressive individuals: remain calm, isolate
the individual, watch your body language, keep it simple, use reflective questioning, embrace
silence, and maintain moderation in speech.
Refer to Box 22-2.
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