Outside the flight experience itself, airlines are generating revenue by charging fees for credit cards, frequent-flyer programs, and access to airport lounges. This serves to
A. increase competition.
B. expand the profit pool.
C. satisfy regulators.
D. provide better customer service.
Answer: B
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Market maneuvering and jockeying for buyer patronage that goes on among rival sellers in the industry
A. is the strongest force among the five forces that drive profitability in an industry. B. has about the same impact as bargaining power and leverage that large customers are able to exercise. C. is less important than competitive pressure associated with the potential entry of new competitors. D. is less strong than the competitive pressures that stem from the ready availability of attractively priced substitute products. E. emerges from close collaboration with suppliers and the competitive pressures that such collaboration creates.
Jenna is working on a challenging customer problem with Carlos. Jenna observes on her smartphone that she has an important call
She is demonstrating good interpersonal skill by saying to Carlos, "Excuse me for a moment, but my call is more important than you at the moment." Indicate whether the statement is true or false.
Recidivist laws refer to state statutes that
a. keep sex offenders incarcerated. b. keep repeat offenders incarcerated, primarily for perpetrators of violent offenses. c. provide for early release for prisoners who have demonstrated their rehabilitation. d. provide for compensation for victims of serious crimes.
Moral development at the conventional stage is characterized by
A. a set of defined, established moral principles. B. specific principles like utilitarianism and egoism. C. an emphasis on laws, rules, and orders that govern society. D. self-interest and a lack of loyalty, gratitude, or fairness. E. the desire to obtain pleasure and avoid pain regardless of any concern about moral order.