Mariah works in the public relations department of New Trends Sales Company. Her job includes portraying New Trends's activities in their best light. In this context, ethics consist of

A. a different set of principles from those that apply to other activities.
B. the same moral principles that apply to non-business activities.
C. those principles that produce the most favorable financial outcome.
D. whatever saves New Trends's "face."


Answer: B

Business

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One of the major criticisms against the USA PATRIOT Act is that it:

A. compromises the public's Fourth Amendment rights. B. decreases the information-sharing power between investigative agencies. C. increases judicial and congressional oversight on the use of increased surveillance techniques. D. tips the balance too heavily in the individual's favor.

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______ is the area where two sides in a negotiation may find common ground.

A. CAT B. BATNA C. NATBAT D. ZOPA

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A management decision may be beneficial for a given profit center, but not for the entire company. From the overall company viewpoint, this decision would lead to

a. goal congruence. b. centralization. c. suboptimization. d. maximization.

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Which of the following is LEAST likely to happen at a full-service retailer?

A) Customers have access to alteration services. B) Gift wrapping services are offered. C) Customers seek and receive helpful guidance from trained sales associates. D) Customers handle their own checkout process. E) Product consultants are available to answer specialized questions.

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