Neil works as a customer service executive in a call center. He handles customer queries and is often hampered by network and telephone problems. Hence, he is unable to effectively address customers' problems. The poor quality of customer service in the given scenario can be attributed to
A. procedural fairness.
B. poor internal communication.
C. unrealistic customer expectations.
D. distributive fairness.
E. lack of instrumental support.
Answer: E
You might also like to view...
Which of the following is true concerning a specific tariff?
a. It is exclusively used by the U.S. in its tariff schedules. b. It refers to a flat percentage duty applied to a good's market value. c. It is plagued by problems associated with assessing import product values. d. It gives less protection to home producers during eras of rising prices.
Discuss and exemplify how you can overcome communication obstacles between you and your audience in your speech.
What will be an ideal response?
Why is it important for managers to understand the concept of break-even points?
What will be an ideal response?
In an AOA network, a ________ activity is used to show a precedence relationship, but it does not represent passage of time
Fill in the blank with correct word.