A health care organization has implemented total quality management. The best definition of total quality management (TQM) is a:

a. traditional approach of monitoring and evaluating individual performance, deviations from standards, and problem-solving ability.
b. method that uses a data-driven approach to study work processes that lead to long-term system improvements.
c. method of employee evaluation that includes self-evaluation and evidence-based performance appraisal.
d. method of system operation and management used to achieve continuous quality improvement.


ANS: D

Nursing

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