Rick's manager, Susan, called him into her office one afternoon to discuss his annual evaluation. As soon as Rick sat down, Susan said, "Rick, your performance is unacceptable and I'm going to have to let you go." After a moment of silence, Susan grinned and winked at Rick, and he knew she was joking. Susan used nonverbal communication to

A. give her statement greater impact.
B. metacommunicate that she was teasing.
C. convey emotional meaning.
D. reinforce the interpersonal nature of her message.


Answer: B

Communication & Mass Media

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Communication & Mass Media

Krysten just listened to Erin's speech about the Lord of the Rings Trilogy. In her written critique, Krysten made the following comments:

"I liked the visuals,""weak eye contact" and "the conclusion was good." According to the text, is this a good critique? a. No; Krysten should have provided more descriptive information to Erin to reflect the specific strengths and weaknesses of the speech. b. No; Krysten did not talk about the introduction and body of the speech. c. Yes; Krysten put into writing what she thought was good and what needed work. d. Yes; Krysten provided sufficient feedback so Erin can make corrections in future speeches.

Communication & Mass Media

“High code” in speaking would most likely be ______.

a. casual, welcoming, and friendly b. relaxed and informal c. formal and professional d. informal and less professional

Communication & Mass Media

Jose has a very task-related and straightforward message to send to his project team. According to the media richness concept, which form of media should he choose?

A. Lean media B. Rich media C. Moderate media D. New media

Communication & Mass Media