What was the agency’s responsibility to Carlos? To Albert?
Albert Mendoza was a baccalaureate social work intern at Crime Victims Center, an agency serving crime victims. His client, Carlos Hernandez, was a Mexican immigrant who sought both financial assistance for medical care and counseling for his family after they were assaulted in their home. Carlos was unable to communicate in English, and Albert had difficulty with his limited Spanish language proficiency. Albert began to suspect that Carlos was in the country illegally. He worried that he didn’t know the law about services available to illegal immigrants, specifically the Crime Victim’s Compensation funds. The agency did not have another Spanish-speaking worker, and Albert, a new social work intern, had primary responsibility for the case.
The agency’s mission was to provide services for victims of crime. The agency was located in a town with a large Spanish-speaking population. Albert believed that they had a responsibility to provide services for clients in their own language, particularly when dealing with the emotional issues connected to victimization. He also believed that the agency’s reliance on him as an intern was an inadequate response to the need for Spanish-speaking clinical staff. The agency’s responsibility for Carlos included helping Carlos secure resources from the Crime Victim’s Compensation Fund and counseling services for his family without respect to his immigration status. Their responsibility for Albert included a primary focus on his educational experience rather than using him as a supplemental staff person. Additionally, they would be responsible for hearing his concerns about working with Carlos when he did not know the state policies regarding services for illegal immigrants.
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