A family from Mexico comes to the public health department. No one in the family speaks English, and nobody at the health department speaks Spanish. Which of the following actions should be taken by the nurse?
a. Attempt communication using an English-Spanish phrase book.
b. Call the local hospital and arrange a referral.
c. Emphatically state, "No hablo Español" (I don't speak Spanish).
d. Obtain an interpreter to translate.
ANS: D
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