Which of the following is NOT a measure of customer service?

A. Sales
B. Training
C. Profits
D. Customer count
E. Number of complaints and grievances


B

Communication & Mass Media

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According to Jack Gibb's notion of defensive and supportive behaviors, a problem-orientation is the opposite of a spontaneous reaction

Indicate whether the statement is true or false

Communication & Mass Media

One of the myths about government regulation of the media is that ______.

A. the media industry generally opposes all forms of government intervention B. all national governments have some form of media regulation C. democratic societies have generally supported freedom of the press D. the United States generally has fewer regulations on media compared to Europe

Communication & Mass Media

Ignoring "do not trespass" signs, a reporter enters the estate of a reclusive millionaire. The reporter has invaded privacy through ______.

A. exposure B. public embarrassment C. intrusion D. false light

Communication & Mass Media

A turning point is a moment that signals an important shift in ________

A) a film's commercial potential B) a star's persona C) the narrative D) the audience's perception of which characters are good and which are evil

Communication & Mass Media