Within the scope of an initial pilot project, an organization should _____.
a. sell the project to internal customers and elicit their support and enthusiasm
b. avoid leveraging the expertise of its people
c. encourage the dissemination of explicit knowledge
d. identify and prioritize tacit knowledge
d. identify and prioritize tacit knowledge
Not all tacit knowledge is equally valuable, and priorities must be set in terms of what knowledge individuals should go after. The intent of a knowledge management (KM) program is to identify, capture, and disseminate knowledge gems from a sea of information. Within the scope of the initial pilot project, an organization should identify and prioritize the tacit knowledge it wants to include in its KM system.
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