Which of the following statements about compensation is true?
A. The recovery should compensate only the original loss and need not necessarily give any additional value.
B. Customers should feel that the organization has suffered an equal loss.
C. The value or degree of the compensation should equal the customer's loss only in terms of energy or frustration.
D. Compensation should be provided only when a customer demands it.
Answer: B
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Which of the following is the best example of a solo market exchange?
A. Sunil signs a service contract with a cleaning company. B. Mariah purchases a box of cookies from a store while on vacation. C. Tommy buys the same brand of toothpaste because he likes the way it tastes. D. Jimmy buys a new suit from a tailor who visits his office every quarter. E. Fred purchases an apartment from his friend who owns a construction company.
______________, or an increase in the level of prices, is another important consideration in analyzing financial statements
Fill in the blank(s) with correct word
As the customer service manager for a heating and air conditioning firm, you are constantly bombarded with complaints about service people not showing up, not having the parts needed to make repairs, and being unable to quickly get the materials needed to fix things. You decide to bring in a marketing consultant to assist you with these problems. What area of marketing specialization would you look for in a marketing consultant and what recommendations would you expect to receive? Be specific; this is a heating and air conditioning firm.
What will be an ideal response?
Nonprofit corporations can be formed only for certain purposes
Indicate whether the statement is true or false