When investing in automated systems, which of the following intangible or indirect benefits may be important?
A) improved customer satisfaction
B) improved market share
C) reduced support labor cost
D) reduced lead time
E) all of these may be important
E
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Which method of improving response rate involves offering potential respondents monetary and non-monetary gifts?
A) motivating the respondents B) follow-up C) incentives D) prior notification
Equipment was purchased for $117,000. It had an estimated residual value of $18,000 and has a current carrying value of $75,000. Its depreciable cost must have been
A) $42,000. B) $99,000. C) $124,000 D) impossible to determine from the facts given.
A firm that assumes a problem will eventually go away or be forgotten if it is ignored is using the defensive approach to crisis management
Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. Forecasting and scenario planning are basically the same exercise. 2. Survey feedback allows survey responders to rate the quality of the survey. 3. The AIDA continuum outlines how the stakeholders will be affected by the change. 4. When things are complex and ambiguous, the richness of the communications channel needs to increase.