A single service problem can destroy a customer's confidence in a firm under what three conditions?
What will be an ideal response?
The failure is totally outrageous, the problem fits a pattern of failure, and recovery efforts are weak.
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Which of the following is not true about a stock dividend?
a. With a stock dividend, the firm issues a percentage of outstanding stock as new shares to existing shareholders. b. The overall effect of a stock dividend is to leave total stockholders' equity and each owner's share of stockholders' equity unchanged. c. In theory, with a stock dividend, total market value considering all outstanding shares should not change. d. Since the number of shares changes under a stock dividend, any ratio based on the number of shares must be restated. e. The accounting for a stock dividend, assuming the distribution is relatively small, requires that the par value of the stock be removed from retained earnings.
Market segments cannot be differentiated by demographic characteristics
Indicate whether the statement is true or false a. True b. False
What was one of the key goals of the North American Free Trade Agreement?
A. the elimination of tariffs B. the establishment of trade embargoes C. the equalization of import/export fees D. the establishment of trade sanctions E. the allowance of agricultural exports
According to the view that New Allied Manufacturing Corporation is a "citizen," New Allied is expected to A)?participate in bettering communities and society
B)?primarily generate revenue for its owners. C)?have no responsibility other than profit maximization. D)?efficiently allocate scarce resources.