Which of the following is NOT one of the goals of the Baldrige Quality Award?
a. making quality a national priority
b. disseminating best practices across the United States
c. lowering production costs across the country
d. contributing to the economy as a whole
c. lowering production costs across the country
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While the _____ markup is based on the original retail value, the _____ markup is based on actual prices received for the merchandise
a. initial; actual b. initial; maintained c. planned; actual d. planned; maintained
All of the following are examples of customer service failures except?
a. Stockouts b. Product failure c. Failure to adhere to customer service policies d. Late deliveries
A functional-level plan establishes the goals that the managers of each function will pursue to help the division attain its ________ goals, which then allow achievement of ________ goals.
A. business-level; departmental-level B. departmental-level; functional-level C. business-level; corporate-level D. departmental-level; divisional-level E. functional-level; corporate-level
The primary reason for offering customers credit is to
A) increase the predictability of cash flows. B) stimulate sales. C) smooth billing cycles. D) reduce the risk of nonpayment. E) speed cash flows.