The second step of the crisis communications process is

A) message development
B) recovery
C) response
D) risk assessment
E) developing the plan


Answer: E

Communication & Mass Media

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The fragmentation of the mass audience into narrower segments is called __________

Fill in the blank with correct word

Communication & Mass Media

Bullying requires face-to-face interaction

A. True B. False

Communication & Mass Media

Which of the following contributes to people's inability to detect deception accurately?

A. the fact that questioning everything we hear takes too much energy B. focusing on the wrong nonverbal signals C. truth bias D. All of these contribute.

Communication & Mass Media

Identify an accurate statement about performance review.

A. It is the most common form of focus group interviews. B. It requires a minimum of six to eight interviewees and one interviewer. C. It is used primarily to analyze the skills and abilities of an interviewee. D. It was once commonly referred to as an exit interview.

Communication & Mass Media