The most appropriate action for an insurance billing specialist in handling a request for release of patient information from an attorney who calls the office is to:
A. transfer the call directly to the physician
B. inform the attorney that the request must be submitted in writing and accompanied by a valid release of information authorization signed by the patient
C. provide the information requested only if the attorney can assure that the release of information authorization form was signed by the patient and is in the mail to the office
D. call the patient and obtain verbal authorization to release the information to the attorney on their behalf
Answer: B
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