Identify what is meant by the concept of service standard. Identify a specific human service program and two service standards that are appropriate for its evaluation.
What will be an ideal response?
Ans: A service standard is an indicator of the quality of service that is rendered in the evaluation of service process. The Jobs Program of the Homeless Services Center provides job training and job referral for homeless people. One of the standards of service for this program is that counselors must have a social work degree, either undergraduate or graduate, and complete a special training program offered by the agency. Another standard is that all counselors have 20 or fewer clients in the caseload.
Learning Objective: 10-6: Identify the essential ingredients for the evaluation of client satisfaction, client need, service efficiency, service process, and client outcome.
Cognitive Domain: Application
Answer Location: Evaluation of Service Process
Difficulty Level: Hard
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