The nurse knows that reframing is a useful technique when the patient
a. cannot articulate fears embedded in the conversation.
b. is confused and unable to articulate his or her concerns.
c. pauses the conversation, letting the nurse summarize.
d. uses absolutely concrete verbiage such as "never."
D
When patients use such black-and-white words as "always" or "never," reframing helps them put things into perspective.
When a patient cannot articulate fears, reflection is an appropriate technique.
When a patient is confused and unable to articulate concerns, clarification may be useful, with the nurse validating what the patient is trying to say.
When a patient pauses the conversation, summarization is beneficial to provide a short synopsis of the conversation so that both parties can review it.
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