Poor physical surroundings can actually enhance creativity
Indicate whether this statement is true or false.
Answer: False
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When Mona, the customer service representative at a local retail store, encounters an emotional client, a good way for her to handle the situation is to:
A. Try to pace them to a calmer state by matching their style and then slowing down the rate of speech and emotions. B. Let the customer get his/her emotions out, and consequently, he/she will be much calmer. C. Ignore the client altogether, making them come back at another time. D. Suggest that another representative help the emotional customer.
Inductive logic reasons from observations of specific instances to general descriptions of patterns
Indicate whether the statement is true or false.
Never round off numbers used in broadcast copy
Indicate whether the statement is true or false
Will and Raeanne had been dating for some time and their college graduation is only two months away. Raeanne wonders what will happen to their relationship after college-Will has a job prospect in faraway Oregon and they have not talked about it. One evening, Will declares that while he isn't quite ready for an engagement, he will only take the job if such a future includes Raeanne. Their talk is an example of __________.
A. a turning point B. reciprocal self-disclosure C. a secret test D. tangible reminders