Continuous quality improvement (CQI) is a process carried out by a team that establishes criteria, identifies relevant information, collects and analyzes data, judges quality, takes corrective action, reevaluates, and does public reporting
Criteria are established by developing standards and setting benchmarks. Standards are structure, process, and outcomes. Which of the following is an outcome statement?
a. All nurse managers will have a master's degree in nursing.
b. All beds on the unit will be occupied by the end of the year.
c. Every patient will have a discharge plan before being discharged.
d. No more than 20% of patients with congestive heart failure will be readmitted within 2 months of discharge.
ANS: D
Structure standards typically relate to the physical environment, the structure, or the management. Process standards concern the delivery of care. Outcome standards relate to the results of the care or administration and should be stated in measurable terms.
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