Within the dimensions of service quality, which of the following is a "quality enhancer"?
A) service reliability
B) performance
C) customer empathy
D) appearance
E) reputation
C
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When actual capacity exceeds expected capacity, the result is a(n)
A) favorable fixed overhead volume variance. B) favorable materials quantity variance. C) unfavorable overhead variance. D) unfavorable materials quantity variance.
The assembly time for a product is uniformly distributed between 6 to 10 minutes. The standard deviation of assembly time (in minutes) is approximately
A. 1.3333. B. 1.1547. C. 0.1111. D. 0.5773.
In which order will assets be listed in a balance sheet??
A. ?In ascending order of the value of the asset B. ?In alphabetical order C. ?In ascending order of the date of purchase of asset D. ?In order of liquidity E. ?In order of importance for the company
Dot, a real estate agent, tells Elbert, a home seller, that her commission is 12 percent. Elbert agrees that Dot can sell his house but refuses to sign a contract unless the amount of the commission is reduced. After Dot sells the house, Elbert refuses to pay 12 percent. Dot is most likely to recover
A. nothing. B. on a theory of an express contract. C. on a theory of an implied contract. D. on a theory of a quasi contract.