Name and briefly describe the three general categories of reactions to messages that hurt
What will be an ideal response?
* Active verbal responses are reactive statements made in response to a hurtful message.
* Acquiescent responses are crying, conceding, or apologizing in response to a hurtful message.
* Invulnerable responses are ignoring, laughing, or being silent in response to a hurtful message.
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Your specific purpose statement should always start with an infinitive phrase such as to inform or to introduce
Indicate whether the statement is true or false
Which of the following statements is not true of a positive, dialogical climate?
A. The choice of language advances the goals of the group. B. The language breaks down barriers. C. The language disconfirms people. D. The language encourages ethical analysis and choice. E. None of the above (all are true)
Upward distortions of messages in organizations are likely to be
A. corrected. B. disbelieved. C. worse in Theory Z organizations. D. positive. E. negative.
When someone tells you, "We've always done things that way," it is likely that person is following ________
A) a standing plan B) a logistical plan C) an ad hoc plan D) a flexible plan E) a contingency plan