Which of the following is NOT a touch point for a hotel?
A) reservations
B) frequent-stay programs
C) room service
D) laundry service
E) All of the above are touch points.
E
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Most quality-of-work-life efforts have the goal of
A. humanizing the workplace. B. reduced interpersonal conflict. C. strengthened competitive advantage. D. increasing the quality of the work performed. E. decreasing expenses and waste on the job.
________ is the biological heritage (including physical characteristics such as one's skin color and associated traits) that people use to identify themselves.
A. Nationality B. Ethnicity C. Culture D. Race
Examples of illusory promises include: A) cancellation provisions
B) apparent promises. C) conditional obligations. D) real obligations.
Do you think the ethics charges against District Attorney Mike Nifong are legitimate or unfounded?
What will be an ideal response?