Answer the following statements true (T) or false (F)
1. At Starwood Hotels and Resorts Worldwide, during training they stress being “on point.”
2. Wall-to-wall training involves training every employee throughout the organization.
3. Hospitality service providers should only be trained in the skills necessary to deliver the service expected.
4. The most effective measure of assessing training effectiveness is participant feedback.
1. False
2. True
3. False
4. False
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What will be an ideal response?