When a customer service problem requires an apology, a salesperson should most likely:
A) delegate the task to a customer service representative
B) write and send a thoughtful, hand-written letter
C) send a prompt e-mail to the customer
D) send a text message to the customer
E) call the customer personally
E
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Through ________, a salesperson establishes two-way communication by asking questions and actively listening to the customer
Fill in the blanks with correct word
When servant leadership is practiced, organizational performance is positively affected because ______.
A. followers become aware of their full potential B. leaders create more opportunities for subordinates C. subordinates go beyond the basic requirements of their job duties D. leader–follower communication is mutually respected and enhanced
Johnson Repair Service had net income for the year of $125,000. In addition, the balance sheet reports the following balances:
Jan. 1, 2016 Dec 31, 2016 Accounts Receivable $ 5,600 $ 14,200 Accounts Payable 12,000 9,500 Building 125,000 125,000 Cash 37,500 35,000 Office Furniture 25,000 50,000 Office Supplies 3,200 1,500 Notes Payable 60,000 75,000 Total Stockholders' Equity 124,300 141,200 Calculate the return on assets (ROA ) for Johnson Repair Service for the year ending December 31, 2016. What will be an ideal response
One reason entry into a new country might be better without any product change is because of the cost that would be incurred with the change.
a. True b. False