When Jared raises his voice at her, Kristi can’t help but raise her voice right back. Pretty soon they’re yelling at each other. Jared and Kristi are exhibiting ______.
a. symmetrical withdrawal
b. symmetrical escalation
c. symmetrical negotiation
d. pursuit–withdrawal
b. symmetrical escalation
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During his interview, Charles was very nervous. The interviewer asked him a question that he really did not understand. What should Charles do in this situation?
A. ask for the interviewer to restate question B. try to answer the question C. ask the interviewer a question instead D. tell the interviewer that he does not understand and is confused
All of the following are ways the book suggests that you can protect yourself from the social influence rule of reciprocity EXCEPT
a. understand that if you receive a favor or a gift, you do not have to reciprocate. b. avoid interactions with others who might ask you to reciprocate. c. do not accept gifts or favors you do not want to reciprocate. d. realize that you do not need to reciprocate in an unbalanced way.
Back-channeling cues are used to communicate various types of information back to the speaker
Indicate whether the statement is true or false.
The ___________ dimension of context includes the time of day, moment in history, and where a particular message fits into the sequence of communication events
Fill in the blank(s) with correct word.