______ are widely accepted standards of behavior that reveal how an organization “really works.”
Fill in the blank(s) with the appropriate word(s).
Norms
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In general, a cluttered and crowded arrangement of merchandise conveys to customers a sense that the store focuses on ________
A) brand-name merchandise B) specialty items C) low-priced merchandise D) customer service E) staples
What percentage of employees are engaged?
What will be an ideal response?
When a product name becomes generic, the product name is no longer recognized as the exclusive property of a firm
Indicate whether the statement is true or false a. True b. False
As a department head, you cannot assume that your downward communication is
A) being received and understood by other department heads. B) offering employees the opportunity to air grievances. C) received and understood by people who report to you. D) sharing complete information with your peers. E) an informal network trusted by employees.