Kathy is participating in a class project involving teams. Kathy's teammates nominate her to
lead the group. "What do you think?" asks one member. Kathy shrugs her shoulders. The
group members move on and nominate Susan instead.
Kathy is crushed because she really
wanted to be the leader. Which principle of nonverbal communication best describes this
miscommunication?
a. Nonverbal cues are cultural.
b. Nonverbal communication can be deliberate or unintentional.
c. Nonverbal messages are trusted more than verbal messages when the two conflict.
d. Nonverbal messages can be ambiguous.
e. None of these
d
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