Education and communication, manipulation, and coercion are 3 of the 5 methods that the book discussed to reduce resistance to change. What are the other two methods?

What will be an ideal response?


*a. Negotiation and Participation
*b. Participation and Negotiation

Business

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Kola is a chain of supermarkets across the country. Kola's sales staff treat their customers very well, which in turn creates great customer satisfaction. Which of the following is most likely to be the sustainable competitive advantage of Kola?

A. Unique merchandise B. Price C. Customer service D. Ethical business practices E. Location

Business

Electric, Inc. was incorporated on January 1, 2016. Electric issued 4000 shares of common stock and 1200 shares of preferred stock on that date. The preferred stock is cumulative, $100 par, with an 12% dividend rate. Electric has not paid any dividends yet. In 2019, Electric had its first profitable year, and on November 1, 2019, Electric declared a total dividend of $63,000. What is the total amount that will be paid to preferred shareholders?

A) $14,400 B) $57,600 C) $13,200 D) $63,000

Business

Implicit cursors are considered static because they are associated with specific queries.

Answer the following statement true (T) or false (F)

Business

Why is it important to have emotional labor and how does it relate to emotional contagion?

What will be an ideal response?

Business