Management innovations such as total quality, benchmarking, and business process reengineering cannot lead to sustainable competitive advantage because

A. they cost too much money and effort to implement.
B. every company is trying to implement them.
C. companies that have implemented these techniques have lost money.
D. there is no proof that these techniques work.


Answer: B

Business

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A team composed of people from different departments who are pursuing a common objective is called a _____. For example, ToysRUs may bring together employees from manufacturing, design, sales, marketing, and market research to brainstorm new board games for adults.

A. quality circle B. problem-solving team C. virtual team D. cross-functional team E. workforce

Business

In which of the following decisions did the Supreme Court state that affirmative action programs are not illegal per se as long as rigid quota systems were not specified for different protected classes?

A. Griggs v. Duke Power B. Albemarle Paper Co. v. Moody C. University of California Regents v. Bakke D. Ricci v. DeStafano

Business

Which of the following is an example of a direct materials efficiency standard?

A) $40 per direct labor hour B) 50 square feet per unit C) $0.95 per square foot D) 6 direct labor hours per unit

Business

Use the information in Scenario E.1. Approximately what percentage of total customers who arrived during the 2-hour period found the buffer full and were not able to enter?

A) 87% B) 13% C) 94% D) 6%

Business