A salesman records his sales presentation and then plays it back so he can critique this presentation for voice level, speed of speech, and understandability. This salesman is making use of
a. knowledge of results (KR).
b. computer-assisted instruction (CAI).
c. positive punishment.
d. two-factor learning.
ANSWER: a
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Which of the following is NOT a characteristic of narcissism?
a. an easily threatened self-concept b. a highly positive self-concept c. craving for approval from others d. a strong need to forge bonds with others
If, after calculating an independent-groups t test you find that it is equal to zero, then a. the two sample means differ significantly
b. the two sample means do not differ significantly. c. you have done something wrong. d. the two population means differ significantly.
Organizational development involves employees and management in a continuous process of planning changes to meet organizational needs.
Answer the following statement true (T) or false (F)
The guidelines for how to behave in social contexts are called
A) social cognitions. B) social roles. C) social norms. D) conformities.