What assessment can be made when a client describes the nurse by saying, "Her words and her facial expression go together to give me the same message"? The nurse:
1. Is empathetic
2. Is assertive
3. Conveys positive regard
4. Uses congruent communication
ANS: 4
Congruence involves conveying the same message with both verbal and nonverbal communica-tion. The other options do not fit this description of the nurse.
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